Bushbuck Club FAQ's

Signing up is easy and free - you can join simply by clicking right here.

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases. You also earn points for: sharing with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping and get exclusive access to coupons, launches, promotions, giveaways, and more. You can view the full list of perks on our rewards page.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting the Bushbuck Club.

You will earn points for new purchases made from 10/05/2022. Make sure to create an account before placing an order, so you can track your points! You are also awarded 50 points simply for signing up.

Yes, club benefits were awarded to customers based on their spending since April 2021. If you spent over $475 then you jump straight into our Silver Tier and were awarded 200 points. If you spent over $1,150 then you jump straight into our Gold Tier and were awarded 400 points. Points from purchases that are made before our club's release do not get back paid to customer's accounts. Customers can only receive TEIR benefits on purchases prior to the club's release

Contact customer service by emailing [email protected] and our team will be happy to assist you with merging your accounts.

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the Bushbuck Club to get started.

For starters, each member gets 50 points just for joining our rewards program. You can add your birthday to your account to earn points, leave us a review, like us on Facebook or follow us on Instagram. Access all the ways to earn under the 'Ways to earn points' heading on Bushbuck Club page.

Please note: Reward Points are issued based on your total order value minus GST and shipping.

Exchanging your reward points for discounts is easy as! Visit the Bushbuck Club and click the 'Redeem' button to redeem your chosen discount.

Earning Reward Points

• For Bronze Tier Members, $1 spent equals 1.00 point earned.
• For Silver Tier Members, $1 spent equals 1.25 points earned.
• For Gold Tier Members, $1 spent equals 1.50 points earned.

Redeeming Reward Points Every 200 points = $10.00

You get 1 point for every $1 you spend online with Bushbuck, except for our Ardvark and Armourdillo Roof Top Tent products. For every Armourdillo Rooftop tent you purchase through the Bushbuck website, you will be awarded 1,000 points. For every Ardvark Rooftop Tent, you will be awarded 500 points (these points need to be manually applied and will not come through instantly). You will still earn points on other products, even if they are purchased at the same time as these products.

Corporate customer's do not earn loyalty benefits. These customers are managed through another system with a separate discount structure. Please refer here for more information on the corporate ordering process.

When you purchase Bushbuck products through our reseller network, please be aware that these purchases are not eligible for Bushbuck Rewards points. Rewards points are exclusively issued to customers who purchase directly through the Bushbuck website. By shopping online with us, you can take full advantage of our loyalty program and earn points towards future discounts and special offers.

Customers will get an opportunity to upload a photo and video review 14 days after purchase via email. However, if you wish to publish a review direct from our website this does not allow images and videos to be uploaded. If you want to do a video/photo upload we can send you a manual request by contacting us at [email protected]

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

Your points will expire after two years of inactivity. Inactivity includes not interacting with our program, i.e., redeeming points, placing an order, etc. We will send out emails to notify you when your points are due to expire.

Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2020 – Dec 31, 2020). To reach: Bronze Tier, you must simply create and account. Silver Tier, you must spend $475. Gold Tier, you must spend $1,150. Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

Once you are in Silver Tier or Gold Tier, you will be in that tier for 2 years from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

Double-check you were signed into your Bushbuck Club account and didn’t check out as a guest. You must be logged in to make purchases and earn points. If you have done this in error, contact us at [email protected] to help apply your points to your account. You also won’t receive points if you return your purchase or if your purchase is cancelled. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Please note: Reward Points are issued based on your total order value minus GST and shipping.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks: Try to refresh your browser. Try to log out and then back in to your account. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account. If you still feel like your points balance is not accurate you can contact our support team and they will look into the issue for you.

Please note: Reward Points are issued based on your total order value less GST and shipping. Reward Points will not be issued on GST and shipping costs.

Thank you so much for sharing us with your friends!  We really appreciate it. Referred friends must be a first time customer in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there. Points will be added to your account as soon as your friend completes their first purchase on our website. When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.  You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.

Add your birthday under ways to earn points on the Bushbuck Club page once you have logged in. On your birthday, we will send you a special discount code via email, valid for 30 days from the date of your birthday!